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Exposys

Run ยท Maintenance & Support

Website maintenance and support that stays ahead of problems.

We look after websites, web apps and mobile apps after launch, so they stay secure, fast and working as intended. You get a named team who knows your system, rather than a ticket queue that starts from zero every time.

Start a projectWhat we build

01Problems we solve

If this sounds familiar, we can help.

  • Updates keep getting skipped

    Outdated plugins, frameworks and libraries are one of the most common ways sites get compromised.

  • Finding out from customers

    When the site goes down or a form breaks, you hear about it from the people it failed.

  • The original developer has gone

    Nobody left knows how the system works, so every change feels risky.

  • Small fixes never get done

    Minor bugs and improvements pile up because each one is too small to justify a project.

02What we build

Ongoing care for the software your business depends on.

  • 01

    Care plans

    A monthly allowance of time for updates, fixes and improvements, planned with you.

  • 02

    Updates and security patches

    Frameworks, CMS, plugins and dependencies kept current and tested before they go live.

  • 03

    Uptime and error monitoring

    Alerts when your site or app goes down or starts throwing errors, so we can act quickly.

  • 04

    Backups and recovery

    Scheduled backups of code, content and databases, with restores tested so they actually work.

  • 05

    Bug fixes and small improvements

    Broken forms, layout issues and small feature requests handled without a new project.

  • 06

    Performance checks

    Regular reviews of page speed, Core Web Vitals and server health, with fixes when things slip.

03Key capabilities

The craft behind every release.

  • Dependency and CMS updates
  • Security patching
  • Uptime and error monitoring
  • Automated backups and restore tests
  • Bug triage and fixing
  • Performance and Core Web Vitals checks
  • Takeover of existing codebases
  • Monthly activity reporting

Technology we use

  • Next.js
  • React
  • Node.js
  • WordPress
  • Shopify
  • GitHub
  • Dependabot
  • Sentry
  • UptimeRobot
  • Cloudflare
  • Vercel
  • AWS

04How we work

A clear path from first call to handover.

  1. 1

    Onboard

    Access, documentation and a health check of your code, hosting and dependencies.

  2. 2

    Stabilise

    Urgent updates, monitoring and backups put in place before anything else.

  3. 3

    Maintain

    Scheduled updates, checks and fixes carried out each month within your plan.

  4. 4

    Improve

    A shared list of improvements, prioritised with you and delivered steadily over time.

What you get

Concrete deliverables, agreed in writing before work starts.

  • Onboarding health check report
  • Access and credentials audit
  • Uptime monitoring and alerting
  • Error tracking setup
  • Scheduled backups with restore tests
  • Monthly dependency and security updates
  • Staging environment for safe testing
  • Bug fixes within your plan
  • Performance and Core Web Vitals checks
  • Prioritised improvement backlog
  • Monthly summary of work done
  • Up-to-date system documentation

05Why Exposys

One senior team, accountable end to end.

  • A team that knows your system

    The same senior people handle your requests, so context is not lost between tickets.

  • Tested before it goes live

    Updates and fixes are checked on staging first, so maintenance does not cause new problems.

  • Clear monthly reporting

    You see what was updated, fixed and checked each month, in plain language.

  • We take over existing work

    Built by someone else? We review the code, document what we find and take it from there.

Who it's for.

  • Business websites

    Company and marketing sites that need to stay secure, fast and online.

  • Online shops

    Ecommerce stores where a broken checkout or plugin conflict costs sales.

  • SaaS and web apps

    Products that need ongoing updates, fixes and small features after launch.

  • Internal tools

    Portals and systems your team relies on but nobody is actively looking after.

06FAQ

Maintenance & Support questions.

Can you support a site or app you did not build?

Yes. We start with a health check to understand the code, hosting and any risks, then tell you honestly what needs attention before we take it on.

What is included in a care plan?

Updates, security patches, monitoring, backups and a set amount of time each month for fixes and small improvements. We agree the scope with you up front so it matches how much your system needs.

How quickly do you respond when something breaks?

Monitoring alerts us to outages and errors, and urgent issues are prioritised over planned work. We agree response expectations with you when the plan is set up, based on how critical the system is.

Do we need a care plan, or can we call you when needed?

Both are possible. Ad hoc support works for simple sites, but regular updates and monitoring usually prevent the problems that would otherwise prompt the call.

Can unused hours roll over or go towards bigger work?

We are flexible about how plan time is used and will talk it through with you. Larger features are usually scoped separately so they get proper planning.

All services

Start a project

Keep it running smoothly. Talk to us about a care plan.

Tell us what you are building. We will reply with clear next steps and honest advice, even if we are not the right fit.

contact@exposysglobal.com